Billing & Payment
Chat will our Billing Partner
Over 70% of patients indicate a preference for digital communication rather than paper. We have listened to our patients and are using secure, digital methods to aid billing for your recent imaging exam/procedure. Our dedicated patient service team is ready to assist you with any questions or concerns about your bill for services by our radiologists.
If you have billing questions, contact us through our online form or call: 760-230-5900.
Our PatientFolio
Patients can now have full access and control over their payment plans, insurance updates, statement download and more, all through our patient portal.
Need a payment plan? Use our patient portal to set up the payment plan most suitable for you. Keep in mind, Raleigh Radiology sends patients a separate bill from the hospital for our radiology services.
Frequently Asked Questions
Who is Raleigh Radiology?
Raleigh Radiology is elevating subspecialty diagnostic and interventional radiology in the greater Raleigh and Research Triangle of North Carolina.
Why Did I Receive A Text Message?
The text message from Raleigh Radiology is regarding an action needed on your account. For example, a balance might be remaining for the physician services provided during your recent visit.
Why Am I Receiving This Bill?
You are receiving this bill for the services provided by the radiologist. This charge is separate from the hospital bill.
Why Do I Receive Separate Bills From The Hospital And The Physician?
Every hospital visit involves different physician specialists and hospital resources. A physician specialist is typically required to submit their billing separate from the hospital. For example, if you came to the emergency room and had an x-ray and laboratory tests, you may receive a bill from the emergency room physician for their professional services, but also, a bill from the radiologist for interpreting any x-rays.
How Can I Request A Copy Of My Statement?
In order to receive a copy of your statement, please log into the Patient Folio, our patient portal, below and click on “Download Statement”. Instructions will be provided on the multiple ways you can receive your statement there.
Can I Add Or Change My Insurance?
Yes, you can log into the Patient Folio, to modify or add multiple insurance policies to your account. Sol Radiology will submit the bill to your insurance carrier with the information we have on file first.
Why Did My Insurance Pay Only A Part Of My Bill?
Most insurance plans require that you pay a co-payment, coinsurance or deductible for your health care expenses. Please contact your insurance company for further questions about your health care coverage. You may also log into our Patient Folio to ensure that we have your most current and accurate insurance information.
How Can I Pay My Bill Or Set Up A Payment Plan?
If you log into the Patient Folio below with your information, you can find the option to pay your bill or set up a payment plan and make an initial payment. PatientFolio accepts all major credit cards.
What if I have a technical issue?
You can either complete the form below or call: 760-230-5900.
Contact Us
Get in touch with us effortlessly by completing the form below. If you prefer to chat by phone, call our billing partner at 760-230-5900.